We’re here to help!
📞 Call us: 08131877836
📧 Email: contact@tidest.com.ng
💬 Live Chat: Available on the app and website (Mon–Sat, 8AM–5PM)
💡 Still have questions?
Visit our Help Center, or reach out via chat or phone. We’re always happy to assist you.
The Tidest Wallet is a secure digital wallet on your account. You can use it to receive refunds and make future purchases.
Yes! All payments are secured with SSL encryption and processed by trusted third-party gateways.
We accept Debit/Credit Cards, Bank Transfers, USSD, Mobile Wallets, and Cash on Delivery (COD) in select areas.
If your order is cancelled due to stock issues or seller error, you’ll be notified and refunded in full.
Yes, you can cancel an order before it is shipped. Once shipped, cancellation may no longer be possible. [See our Cancellation Policy]
Go to “My Orders,” click “Return Item,” select the reason, and follow the steps. You may be asked to upload photos of the product.
Refunds are processed within 3–7 business days after we receive and inspect your return.
Yes, you can return eligible items within 7 days of delivery. The item must be unused, in its original packaging, and meet our return conditions. [See our Return Policy]
Our logistics team will attempt re-delivery. If unsuccessful, the item will be returned, and we’ll contact you for further steps.
Log into your Tidest account and go to “My Orders” to track the real-time status.
Delivery timelines vary by location and product. Standard delivery is 1–5 business days in major cities and 3–7 business days in remote areas.
Orders cannot be modified once placed. You can cancel and reorder if the item has not been shipped.
No, you need to create a free Tidest account to track your orders, manage returns, and enjoy full shopping features.
Simply browse products, click “Add to Cart,” and proceed to checkout. You’ll receive a confirmation email or SMS after completing your order.
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